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Archive for September, 2011

Make Your Own Map to Make Novel Connections

Connecting ideas is the fundamental creative act in innovation.

If this is the case, how do we get better at it?

I was being interviewed in my office by a student yesterday for a project that she’s doing. As we talked, she kept looking at my bookshelves, with an increasingly confused look on her face. Finally, she said “this is off-topic, but what exactly do you study?” She had stumbled across one of my strategies for connecting ideas creatively – reading very widely.

Here is how I approached this issue in an earlier post:

A while back my PhD student Sam and I were talking, and he asked me about my RSS feed. His question was something along the lines of ‘what blogs would I have to read if I wanted to be able to make the connections that you do on your blog?’ As we talked, I realised that it didn’t matter if I gave anyone else my exact RSS feed, they wouldn’t be able to replicate my blog.

The reason for this is that the articles in my RSS feed that trigger ideas are completely dependent upon my unique set of experiences, including all of the things that I’ve read and done previously. It reminds me of the idea of psycheography that was developed by Guy Debord and The Situationists (it should be noted that they would be horrified at the use of these ideas in a context that has anything to do with business, but I guess this is part of building novel connections between ideas!).

Consider this map of Paris:

It shows the sections of the city used by a student over a period of several weeks. There are two important points to think about this with this. First, each person’s map of the city they live in will be unique. My version of Brisbane will by fundamentally different from that of everyone else that lives here. The same is true for all cities. Second, most people use only a very small percentage of the city in which they live. The student’s version of Paris is actually quite a small amount of the overall city.

The Situationists’ response to this was the dérive:

One of the basic situationist practices is the dérive [literally: “drifting”], a technique of rapid passage through varied ambiances. Dérives involve playful-constructive behavior and awareness of psychogeographical effects, and are thus quite different from the classic notions of journey or stroll.

In a dérive one or more persons during a certain period drop their relations, their work and leisure activities, and all their other usual motives for movement and action, and let themselves be drawn by the attractions of the terrain and the encounters they find there. Chance is a less important factor in this activity than one might think: from a dérive point of view cities have psychogeographical contours, with constant currents, fixed points and vortexes that strongly discourage entry into or exit from certain zones.

This might seem a bit abstract, but there are some important implications here for innovation, including:

  1. Identify the paths you normally take through information: the world of information is even bigger than a city. Each of us takes a unique path through this every day. What is yours? What are the limits that this path imposes on the ideas that you have and the connections you make?
  2. Introduce some new paths through this information: the dérive was a method for finding a way out of the normal paths one takes through a city. How can we do the same with information? Twitter can work as a serendipity engine, but to achieve this, you need to consciously connect and pay attention to people that have backgrounds and interests that are quite different from yours. And again, there is great value in reading widely.
  3. Make your own map: I’ve been telling my MBA students that their assessments should reflect their own map through the materials that we’re working on together – each person’s will be unique because they are applying the ideas in a unique situation. In other words, they have to make their own map through the material. So do you.

All of this is probably just a way to rephrase what John was saying when he was telling us to Be a Hedgefox!

The bottom line is this – to increase the quality of our innovative ideas, we have to figure out a way to make novel creative connections between ideas. To do this, we have to find a way to access ideas outside of our normal patterns of thinking. We have to make our own map.

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Innovation Obstacle: Bureaucracy?

What is the innovation that led to civilization?

There are some interesting answers to this question in Why the West Rules, For Now by Ian Morris. As part of his research, Morris has developed a Social Development Index, which he uses to track the progress of civilizations from 14000 BC to present. The index tracks improvements in areas such as energy capture (both as food and as fuel), organizational capability, technology development, and information sharing capacity.

Here is what the graph shows (taken from this .pdf that summarizes the research):

The first big jump happened between 2000 and 1000 BC, indicated by the very crude arrow that I’ve added. What was the innovation that caused that jump?

The invention of Bureaucracy.

Morris (and many other historians) argue that it was the invention of bureaucracy that actually triggered the development of agriculture, written communication, and other tools that are necessary for people to undertake complex tasks.

Bureaucracy is one of the most important innovations in human history – without it, we’d still be in caves. So why does it get such a bad rap whenever we talk about innovation? It’s nearly impossible to discuss innovation within organisations without hearing complaints about bureaucracy and bureaucrats.

The problem isn’t actually with bureaucracy. Bureaucracy makes systems, supports the development of routines, and gives us some constraints – which are actually essential to innovation (see here and here for examples). We need all of these things to innovate.

The problem with bureaucracy is when we follow rules simply for the sake of following rules. This is another form of path dependence, which leads to lock-in on sub-optimal systems. The problem is with bureaucratic systems that don’t support strategy – these stifle innovation.

Bureaucracy is actually a neutral term, like aerodynamics. To call a car “aerodynamically designed” is a nonsense – all cars have aerodynamics. It’s just that Teslas and Porsches have excellent aerodynamics, while minivans and SUVs have terrible aerodynamics.

In the same way we can have excellent bureaucracy, which supports innovation, and terrible bureaucracy, which obstructs innovation.

Bureaucracy isn’t actually an innovation obstacle, but bad bureaucracy is.

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Reciprocity & Sharing

I’m currently attending the XIIth European Conference on Creativity and Innovation. It’s much less academic than most of the conferences I go to, which is a refreshing change. I ran into a problem yesterday, though, which got me thinking.

I gave my workshop on the first day. About 20 people came to it, and they were terrific. The asked questions, they challenged ideas, and they raised many interesting points leading to some excellent discussion. It’s one of the best conference experiences that I’ve had.

The problem came the next day, when I was trying to decide what sessions to attend myself. Several of the people that came to my session were presenting themselves, and since they had been so great during my talk, I felt that I owed them my time and attention in return. However, with 20 people at my talk, it has been impossible to repay all of them.

And I realized that this is always the case.

When I think of the list of people that have helped me get to where I am today, I realize that the list is unbelievably huge. And in many cases, I can’t repay these people in kind.

I can’t go to the conference presentation from every person that attends mine. I can’t retweet blog posts from everyone that tweets my posts. I can’t even read the blog posts of all the people that read mine.

This is why I feel like I have to share. I can’t pay everyone back with time, or attention, or a tweet. So I hope that in writing things here, and in sharing ideas, I can at least give something back in a different way.

To everyone that has helped me out – thank you!

I’ll try to keep up my end of the relationship by giving away as much as I can here. I hope that works.

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Innovation Obstacle: Switching Costs

One of the major obstacles to innovation is switching costs. Here’s a story that shows why: after 120 years, the main library at Princeton University is finally converting all of it’s books to the Library of Congress book classification system.

This is remarkable for several reasons.

The main one is that the Library of Congress system itself is 113 years old!

Princeton’s system had been invented about 7 years earlier by University librarian Ernest Cushing Richardson. At the time, academic libraries had decided that the Dewey Decimal System, invented in 1876, was too simple for research libraries. Harvard, Yale and Princeton each developed their own (and I’m sure that today, each of them will tell you that theirs was first…).

Richardson developed his system in the early 1890s, and all of Princeton’s books were duly filed according to it.

The Library of Congress system was designed for research libraries was introduced in 1897, but then it was too late for Richardson. At the time, he said that he thought that eventually all libraries would use it. But he wouldn’t, because switching all of the books over would be expensive and time consuming. And, he’d just reclassified all of the books once to reflect his new system.

Princeton didn’t start using the LoC System until the late 1960s (around the same time that they finally got around to admitting women). So for the past 40+ the library has held books using both classification systems. This has led to books on the same topic being filed in completely different physical locations – a problem. This is what motivated the final conversion over to LoC.

It’s an innovation diffusion story that has played out over 100 years – which illustrates a major problem in diffusing innovations – it is often costly to switch. Richardson acknowledged that the LoC System was better. It was simply to expensive to change to it.

It’s not enough to just come up with a great new idea, even one that is clearly better than whatever it replaces. You also have to get the idea to spread. Switching costs are one of the big obstacles to doing so.

And what about Richardson’s innovation? It’s not completely dead. Princeton has decided that it’s still too much trouble to convert all of books outside of the main library. So there will still be a few books around using his very long call numbers…

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Two Great Innovation Quotes

First up, from John Maynard Keynes in The General Theory of Employment, Interest & Money:

The difficulty lies not so much in developing new ideas as in escaping from old ones.

As I’ve said before, when you’re innovating, you have to break connections before you can make new ones.

This is a big part of the challenge in diffusing innovation – and one to which we often fail to pay sufficient attention.

The second quote is from my favourite management guru – Tom Peters, from an article in the Chicago Tribune:

Life is pretty simple: You do some stuff. Most fails. Some works. You do more of what works. If it works big, others quickly copy it. Then you do something else. The trick is in the doing something else. You must take pot shots at today’s star before you are mimicked. Today’s radiantly blooming flowers are tomorrow’s mulch. Don’t forget that for a moment. But don’t think about it too long, either.

Saul Kaplan frames this sentiment nicely too: Thing Big, Start Small, Scale Fast.

I don’t have any grand conclusions today, I just thought that both quotes nicely sum up a couple of the key issues that we face in innovation. The network view of diffusion is important – and the importance of breaking connections is often overlooked. And the Peters quote is dead on – it’s one of the best summaries of how to manage well that I’ve ever run across.

Two ideas to think about, and, more importantly, to act upon.

(Ralf Schwartz writes an interesting follow-up post on the derivation of the Peters quote on his lead/marke site which is worth checking out.)

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