Zappos Just Pulled Off the Boldest Change Management Move Ever

Corporate Change

Zappos is undertaking a fascinating experiment in change management. It’s important to evaluate this separately from the experiment with the management structure Holacracy that they are trying at the same time.

How to Design for Outcomes

NeoNurture Incubator

If we want to change the world, it’s not enough to have great ideas. We also have to have the managerial skills needed to execute our ideas. The baby incubator from Design that Matters is a great case study showing the obstacles we face.

Innovation Thoughts Triggered by Marshall McLuhan

McLuhan book of probes

“Official culture still strives to force the new media to do the work of the old media. But the horseless carriage did not do the work of the horse; it abolished the horse and did what the horse could never do.” Thoughts on this and other provocations from Marshall McLuhan.

Innovation: Are You a Gardener or an Architect?


George R.R. Martin describes two kinds of writers: architects (who plan) and gardeners (who see what emerges). These ideas apply to innovators too. However, instead of embracing one approach over the other, we need to build the skills require to integrate them.

What is the Best Organisational Structure for Creativity?


Creative people are different from you and me, right? Well, no. David Burkus dispels this myth and nine more in his excellent new book The Myths of Creativity. This holds important lessons for how to organise our firms to help them be more creative.

Here’s Why Many Innovation Initiatives Fail


Wouldn’t it be great if you could do customer service like Zappos?  Or design like Apple? Or innovation like 3M? Who wouldn’t want to be like those firms? Well, it’s not so simple. Barry Dalton wrote an excellent post called You Can’t Be Zappos (and why would you want to be?) addressing exactly this issue. […]