We often look for shortcuts to change, but there are none. The design process used by Charles and Ray Eames gives us insight into how we have to do the hard work if we want to change the world.
Zappos is undertaking a fascinating experiment in change management. It’s important to evaluate this separately from the experiment with the management structure Holacracy that they are trying at the same time.
If we want to change the world, it’s not enough to have great ideas. We also have to have the managerial skills needed to execute our ideas. The baby incubator from Design that Matters is a great case study showing the obstacles we face.
Despite what we keep hearing, physical retail isn’t dead. The key to thriving is by standing for something – having a purpose.
George R.R. Martin describes two kinds of writers: architects (who plan) and gardeners (who see what emerges). These ideas apply to innovators too. However, instead of embracing one approach over the other, we need to build the skills require to integrate them.
Creative people are different from you and me, right? Well, no. David Burkus dispels this myth and nine more in his excellent new book The Myths of Creativity. This holds important lessons for how to organise our firms to help them be more creative.
On my third attempt to quit drinking soda pop, I might have finally succeeded. My problems with this provide some insight into why innovation is challenging, and how we might tackle that problem.
Kenya is at the cutting edge of innovation in mobile money. How can this be? There are a plenty of reasons, and a few things to learn about innovation by investigating.
We often picture innovation as a relentless forward march of progress. But sometimes, we can make a significant forward leap by first taking a step backwards. Here’s a small case study that shows how.
Wouldn’t it be great if you could do customer service like Zappos? Or design like Apple? Or innovation like 3M? Who wouldn’t want to be like those firms? Well, it’s not so simple. Barry Dalton wrote an excellent post called You Can’t Be Zappos (and why would you want to be?) addressing exactly this issue. […]
Are we really that resistant to change? An experiment with soap shows that maybe we’re more open to new ideas than we think.