Tag Archives | Customer

Reading This Post Will Change Your Brain!

By Tim Kastelle on 27 January 2013 in book riffs, innovation

Using the internet changes your brain. So does drinking a cup of tea. The big question is what actions do these changes enable? I want us to use the ideas here to make work work better.

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Here’s Why Many Innovation Initiatives Fail

By Tim Kastelle on 25 November 2012 in business models, design

Wouldn’t it be great if you could do customer service like Zappos? Or design like Apple? Or innovation like 3M? Who wouldn’t want to be like those firms? Well, it’s not so simple. Barry Dalton wrote an excellent post called You Can’t Be Zappos (and why would you want to be?) addressing exactly this issue. [...]

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