Here’s Why Many Innovation Initiatives Fail

Wouldn’t it be great if you could do customer service like Zappos?  Or design like Apple? Or innovation like 3M? Who wouldn’t want to be like those firms? Well, it’s not so simple. Barry Dalton wrote an excellent post called You Can’t Be Zappos (and why would you want to be?) addressing exactly this issue. […]

The Attacker’s Dilemma

The Bing It One challenge would have been a great tool in 1998. Unfortunately, now that Google dominates search, an improved algorithm isn’t enough to get people to switch. This is the Attacker’s Dilemma: unless you bring a major performance improvement, there is no point in directly attacking a strong incumbent in their area of strength.