Wouldn’t it be great if you could do customer service like Zappos? Or design like Apple? Or innovation like 3M? Who wouldn’t want to be like those firms? Well, it’s not so simple. Barry Dalton wrote an excellent post called You Can’t Be Zappos (and why would you want to be?) addressing exactly this issue. […]
Guest Post: by Ralph-Christian Ohr Triggered by a couple of recent discussions, I’ve been pondering for a while now over the question how evolution relates to revolution when it comes to innovation. In the following, I’ll try to develop my view on this. Let’s define evolution as continuous and incremental innovations of a firm’s existing […]
There is a huge difference between entering an existing market and building a completely new one. To see an example, check this out – it is the very first Apple product, which Andrew Chen writes about in a terrific post: You can see why IBM didn’t view personal computers as any kind of threat to […]
One of the most common excuses I run across for not innovating is risk aversion. Organisations don’t innovate because they’re risk averse, or so they say. But is innovation really so risky? Yes, a new idea might not work. But in many cases, not innovating is even riskier. Here is how Peter Drucker puts it […]
Since the revelations that many stars of silicon valley are alumni of Montessori schools there has been a lot of interest in what managers can learn from the Montessori approach to education. I hadn’t realized this until Tim told me but the founders of Google, Larry Page and Sergei Brin, Amazon CEO Jeff Bezos and […]
The Shift Index 2011 is out now, and as with the previous two editions, it is a must-read. I am always skeptical of “everything is different now” type arguments, but in this series of reports, John Hagel, John Seeley Brown and a number of other contributors have done a fantastic job of documenting exactly what […]
There are two popular quotes that often get used when discussing innovation that were never actually said or written by the people to whom they are attributed. Despite the fact that they are fake quotes, there are still things that we can learn from them. The first common quote is attributed to Henry Ford: If […]
What is the most common mistake that I see when people try to implement management tools or frameworks? By far the most common is mistaking using the tool for getting the outcome you are looking for. I have been doing some consulting work recently where we are using the Business Model Canvas to develop a […]
What’s the best way to use business model analysis in larger organisations? Steve Blank has done some outstanding work looking at how Alex Osterwalder’s Business Model Canvas can be used in entrepreneurial startups (see also this post and the ones that follow it). But there are still some questions about how to best use the […]
I don’t like focus groups. I’ve found the information that you get from them to be too shallow to be useful. However, this doesn’t mean that when we’re innovating we should just pursue whatever ideas drift across our minds. Steve Jobs was quoted last year about how Apple doesn’t use focus groups. A number of […]
