Tag: New Zealand

  • Don’t Set Goals, Make New Habits Instead

    Don’t Set Goals, Make New Habits Instead

    How I Became Large

    “Double cheeseburger, no pickles, no ketchup, in a value meal, upsized, with a pepsi.”

    That was my lunch order nearly every day at Burger King after we moved to New Zealand.  The “no pickles, no ketchup” part was interesting – that was the easiest way to order a burger with only mustard.  The BK point-of-sales system didn’t have a key for “only mustard” – instead, it had keys for what to exclude – “no pickles” and “no ketchup.”

    One time I asked for a double cheeseburger with mustard only, and the response was “<pause> So… no burger, no bun?”  That’s when I figured out I had to learn how to speak Burger King.

    Anyway, the point is, that after 3.5 years of this, I had put on 50 pounds or so. Well, since I was in New Zealand, I had put on 23 kg or so.

    I had gotten into a bad habit.

    How I Became Less Large

    When we moved to Australia, I got a new job, but that terrible lunch habit persisted.

    Eventually, I said enough is enough.  My goal for several years had been to lose weight, but nothing happened until I changed my habits.  I changed what I ate.  Lunches were now salads, I cut out soft drinks, more exercise and so on – there aren’t really any secrets to this.  Over the course of a year, I dropped about 30 kg, and I’ve kept most of that off for ten years now.

    Now I have better habits.

    As Neil Perkin succinctly puts it: systems trump goals.

    What New Habit Will You Build?

    While the human body is a complex system, weight it still a relatively straightforward input-output process.  So we can address it through habits.  Charles Duhigg wrote a great book on how to break bad habits and build better ones – The Power of Habit.  Here is his flow chart for building habits (click on the image to see it full-size):

    How to change a habit

     

    The problem with goals is that most of them are too big, and they take a long time, and that requires work.  That’s also what makes them worthwhile!  But on a day-to-day basis, you need to figure out how to build the habits that will eventually get you to your goals.

    If your goal is to lose weight, you need to change your eating (input) and exercise (output) habits.

    If your goal is to write a book, you need to change your writing habits.

    Austin Kleon wrote a great post yesterday on breaking goals down into habits. He says to do something small, every day:

    Figure out what your little daily chunk of work is, and every day, no matter what, make sure it gets done.

    Don’t say you don’t have enough time. We’re all busy, but we all get 24 hours a day. People often ask me, “How do you find the time for the work?” And I answer, “I look for it.” You find time the same place you find spare change: in the nooks and crannies. You find it in the cracks between the big stuff—your commute, your lunch break, the few hours after your kids go to bed. You might have to miss an episode of your favorite TV show, you might have to miss an hour of sleep, but you can find the time to work if you look for it.

    What I usually recommend: get up early. Get up early and work for a couple hours on the thing you really care about. When you’re done, go about your day…

    Do the work every day. Fill the boxes on your calendar. Don’t break the chain.

    This approach works pretty well for most of our personal goals.  But what if our goal is to make our organisations more innovative?

    That’s a bit trickier.  The main reason is that innovation is a lot more complex.  Complex systems are trickier because they require us to approach our goals indirectly.  This excerpt from John Kay’s terrific book Obliquity outlines the issue:

    If you want to go in one direction, the best route may involve going in the other. Paradoxical as it sounds, goals are more likely to be achieved when pursued indirectly. So the most profitable companies are not the most profit-oriented, and the happiest people are not those who make happiness their main aim. The name of this idea? Obliquity.

    What is true of forests is equally true of businesses. The great corporations of the modern world were not built by people whose overriding interest was wealth, profit, or shareholder value. To paraphrase Mill: their focus was on business followed not as a means, but as itself an ideal end. Aiming thus at something else, they found profit by the way.

    This is how Hewlett Packard described it: “Profit is a cornerstone of what we do… but it has never been the point in and of itself. The point, in fact, is to win, and winning is judged in the eyes of the customer and by doing something you can be proud of.”

    Obliquity is relevant whenever complex systems evolve in an uncertain environment, and whenever the effect of our actions depends on the ways in which others respond to them.

    Innovation is another thing that we need to approach obliquely.  So what habits should we build to help?  Here are some ideas that I’ve run across in the past couple of days:

    • Take care of yourself.  Jason Cohen points out that we are happier and more productive when we get enough sleep, exercise, and take time to think.
    • Practice divergent thinking. It’s a mistake to jump straight to solutions when we’re trying to innovate.  First, we have to explore a broad range of ideas.  Olaf Kowalik writes about how to use divergent thinking to do this – and this is a key innovation skill.
    • Read widely. Jorge Barba makes an important point at the end of his post recommending some innovation books to read:

      One more thing: everything is connected in some way, so read about anything and everything. Not just books that have “innovation” in the title.

      Yes – definitely do that.

    To innovate, you need the process, but you also need to muddle your way through a bit.  So some of the habits you need to build are oblique – like getting enough sleep.  Others are more direct, like blocking out time for thinking and allocating resources for building your ideas.

    The main point is that things that are worth doing take effort over an extended period of time.  You need to build habits that will ensure that you make that effort.

    As we hit the new year, don’t set goals – start building new habits instead.

     

     

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  • Ideas Change Lives: How Tom Peters’ Changed Mine

    In Which I Try a Bunch of Ideas

    My first job when we moved to New Zealand was a 12 month contract.  I was filling in for a woman on maternity leave, and I knew that if I wanted to work at the local polytechnic for more than 12 months, I had to have an impact fast.  I was managing the student recruitment section, and the management wanted us to increase enrolments by  as much as possible.  In addition to the limited time, I had another constraint – even though our section’s budget was more than $1.5 million, I couldn’t sign off on anything myself.  Any expenditure had to be approved by my manager.

    I did the first thing I always do when faced with a new challenge: I started reading.  As Valeria Maltoni reminded me recently, books change lives.  In the first two weeks on the job, I did a lot of managing by walking around, and I re-read Thriving on Chaos by Tom Peters.  Based on this, I did a lot of thinking, and I made a list of 48 things I could try in the 12 months that I had.

    And in that time, I ended up trying 44 of them.

    They didn’t all work. But a lot of them did.  Here is an example of one of the experiments:

    tick marks

    One of my teams handled enquiries about classes – both walk-ins and phone calls.  After watching them for a week and talking with them, we agreed that they were understaffed.  Walk-ins were about twice as likely to apply for a course as phone calls.  But one big problem is that the team had to interrupt face-to-face talks to answer the phone.

    I asked them to use very simple logs like this one to track how many people they were interacting with.  After two weeks, we had enough data to demonstrate to my manager that we needed another person in the Info Centre.

    Overall, all the stuff that we tried ended up increasing enrolments by more than 10%.  That’s a better than $2 million return on trying 44 experiments that cost nothing.

    More importantly, we learned a lot.  By collecting data on all of the ideas, we learned a lot about how the student recruitment process really worked.  This meant that our decision-making became much more data driven.  And by working together on the ideas, my teams and I built a lot of trust.

    After all of that, I did end up with a permanent job at the polytech – and I could even sign for my own budget!

    Innovation Lessons

    There are several innovation lessons in this story:

    • You don’t need permission to innovate.  All of those 44 ideas were cheap, and they fell within my scope of control as a manager.  So we just did them.  I had asked permission, the answer probably would have been “no.”  Once we had a track record of results, the our scope of control expanded.
    • Experiments drive change. We needed to increase enrolments, but we didn’t have the resources to make a big bet.  So we made a lot of small ones instead.  Once we got into the habit, my teams started to test their own experiments as well.  Experimenting is the best way to build an innovation culture.
    • The biggest innovations are often ideas.  The idea with the biggest impact was deceptively simple.  We started finishing every single enquiry by asking the person “would you like to put in an application for the course?”  The innovation here was changing the way the Info Team viewed their roles.  Originally, they thought their job was to provide information.  This question came from thinking about the job as helping people achieve their goals through education.  That was a huge innovation.

    People often focus on the constraints that make it hard to innovate.  But if I hadn’t had the budget constraint, I’m not sure that I would have approached that job as creatively as I did.  It was the constraints that created the innovation opportunity.

    Ideas Change Lives

    The bigger lesson here is that ideas change lives.  Reconceptualising the role of the Info Team ended up having an impact on all of the people that went into a higher education program that they might not have otherwise.

    And Thriving on Chaos changed my life.  I had a fair bit of management experience before this job, but this is the one where I really learned how to manage.  I had built my people skills on previous jobs, and that was crucial.  But this is where I learned how to convert ideas into action.  One of Peters’ favourite innovation quotes is from Herb Kelleher, CEO of Southwest Airlines:

    We have a ‘strategic plan.’ It’s called doing things.

    Here’s another one from Peters – quoting John Masters, a gas and oil wildcatter:

    This is so simple it sounds stupid, but it is amazing how few oil people really understand that you only find oil if you drill wells. You may think you’re finding it when you’re drawing maps and studying logs, but you have to drill.

    That’s the big idea I got from Tom Peters, and acting on it made me a much better manager. This was where I developed many of my core ideas about how to innovate.

    This is important for one more reason.  In the social era, language is a critical source of competitive advantage.  Talk is the technology of leadership – and this means that there is a huge innovation opportunity in language.

    Read, write, talk – and work on improving on all three skills.  Ideas change lives – we need to get better at working with them.

     

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  • Talk is the Technology of Leadership

    Blinded by the Light?

    “It’s raining at night, and a car coming the other way has their brights on – they’re blinding you.  What do you do?”

    I had already passed my practical driving test after we moved to New Zealand, and now I just had to answer this question, and I’d have my new Driver’s License.

    “Slow down until it’s safe.”

    “Ok, but what actions would you take?”

    Now I had to think about it – what would I do step-by-step?  I didn’t know!  Now what?

    I took a deep breath, then closed my eyes and visualised the situation.  I put left foot on an imaginary clutch, my right on the imaginary gas, and grabbed the imaginary steering wheel.  Then I talked through each action.

    “Well, I’d let my foot off the gas to start slowing down, then I’d look down to the left to find either the white line or the edge of the road.  If was safe, I’d pull over, otherwise I would navigate by the line until the car was past.”

    That satisfied him.  Now I had my new license.

    How my eyes were seeing things...dia cientos cincuenta

    The Things We Don’t Know We Know

    When we drive, there are hundreds of things that we do every minute that we don’t consciously think about.  Over time, we get so good at making these constant adjustments to speed and direction, gas and brakes, that we forget just how hard it is to actually drive a car.  If we’re not careful, our concentration will slip and that can lead to trouble.

    The things that we don’t know we know are like that – they allow us to do incredibly complex tasks without thinking about them, but the unconscious nature of the action can also get us in trouble.

    Managing is a lot like driving.  When you’ve done it long enough, parts of it become automatic.  I don’t get to manage much in my current position, so when I get a chance to exercise my management muscles and I can see all these actions coming back, I’m much more aware of them than I was when I was a full-time manager.

    Management is all about influencing from a distance.  The whole job is nudges and levers, questions and suggestions.  Little adjustments to keep on course, or speed up, or slow down.  That’s the art of managing.

    The academic term for the things we “know” but can’t articulate is tacit knowledge.  It includes mostly things that we learn from doing.  Think about riding a bicycle – can you explain step-by-step how to balance while you’re moving forward?  It’s actually pretty close to impossible – that’s why we need training wheels.

    We actually need training wheels as managers too.  Here is how Henry Mintzberg puts it in his superb book Managing:

    Little of management practice has been reliably codified, let alone certified as to its effectiveness. That is why Hill found that people “had to act as managers before they understood what the role was”

    It should be emphasized that, unlike other workers, the manager does not leave the telephone, the meeting, or the e-mail to get back to work. These contacts are the work. The ordinary work of the unit or organization—producing a product, selling it, even conducting a study or writing a report—is not usually undertaken by its manager. The manager’s productive output has to be gauged largely in terms of the information he or she transmits orally or by e-mail. As Jeanne Liedtka of the Darden School has put it (in a talk I attended): “Talk is the technology of leadership.”

    Talk is the Technology of Leadership

    I love that quote from Jeanne Liedtka – talk is the technology of leadership.  When was the last time you thought about how you use words?  That’s something we learned to do ages ago.  So long ago that we don’t even know what we know about speaking, or listening.

    And yet, these are the core technologies of leading.  Speaking, and listening.

    If you’re leading, or managing, it pays to think about these technologies a little more deeply.

    Tom Peters addresses listening in a great document that he posted over the weekend called Presentation Excellence (link to .pdf).  The main document is about presentation skills, and it’s useful.  For me though, the goldmine is the appendix on listening.

    He starts this by saying “Interviewing/asking questions is a critical—and under-studied and under-practiced—skill. Few have treated it as a skill to be mastered akin to learning to play the piano.”  He then goes on to give 59 thoughts on becoming a better listener.  This is an invaluable resource – check it out.

    In terms of speaking, I’ve also run across an excellent resource recently.  It’s a book called The Power of Framing: Creating the Language of Leadership by Gail Fairhurst.  Like the piece by Peters, this book contains a wealth of practical examples and tips for using language more effectively.

    It’s time for us to consciously think about the things we do automatically.  If talk is the technology of leadership, than it makes sense to build our skills in this area.  As we do this, we should pay attention to one last quote from Mintzberg’s book:

    It’s not [the manager’s] job to supervise or to motivate, but to liberate and enable” (Max DePree of Herman Miller, 1990).

    (photo from flickr/fragglerawker_03 under a Creative Commons License)

     

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